Two-way Communication requires you to ACT SMART.

This acronym stands for
Announce, Communicate, Tell,
Support, Mirror, Allow time,
Relate, Thank

The first word ACT refers to the act of communicating.

Announce your agenda
Communicate your intention
Tell what you do

The second word SMART refers to the act of listening and encouraging communication.

Support
Mirror feelings/emotions
Allow time
Relate your understanding
Thank the person

When you ACT then the other person can know what you are trying to tell them. When you ACT SMART then the other person feels comfortable to tell you what they want you to know.

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What’s new with MDrap. What’s new regarding patient and physician communication?

For Patients: When you feel anxious about your health or other matters, how can you tell your physician without him/her dismissing your concerns?

For Physicians: When your patient discusses chest pain, how can you demonstrate empathy and support in a timely fashion?